Hong Kong Shopping Guide
Last updated: 6 September 2026
MOFFLI LABS ships from Taiwan to Hong Kong with SF Express. Here are the answers Hong Kong customers ask for most.
Q: Do I need a customs code or real-name verification? A: No. Hong Kong is a free port, so no personal customs code and no EZ WAY verification are needed. Just enter the recipient's name, a Hong Kong mobile number (+852, 8 digits) and the address.
Q: Will I pay import duty? A: General goods (clothing, accessories, everyday items, toys and similar) ship to Hong Kong free of duty and VAT; nothing is charged on delivery.
Q: Which courier do you use? Can I collect from an SF Station or SF Locker? A: Every order ships with SF Express. At checkout choose door delivery, or SF Station / SF Locker pickup and enter the pickup point code (find it under “Service points” in the SF Express app or website). Choose the address from SF Express's Hong Kong districts and areas.
Q: What postcode should I enter? A: Hong Kong has no postcodes, so the checkout does not ask for one.
Q: How do I pay? Can I see prices in HKD? A: Overseas orders take two steps: first send your delivery details (no payment, no stock held); once we confirm the actual SF Express fee, the full quote appears in your member area and you pay by card or another listed method. You can switch the site to HKD for reference prices; the amount charged is the currency and amount shown on the payment page.
Q: How long does delivery take? A: We ship as soon as payment clears. Taiwan to Hong Kong usually arrives within a few working days after dispatch; SF Express's actual timing applies. Check the order status in your member area.
Q: What cannot be shipped? A: Products containing CBD, e-cigarettes or heated tobacco, fresh meat or fresh food, and controlled medicines cannot be shipped, and we do not sell them.
Q: How do returns or exchanges work? A: Email customer support first with your order number and photos, and wait for confirmation before sending anything. Please do not send it carriage forward (recipient pays) unless support agrees. You can either drop the parcel at an SF Station or SF Locker addressed to the Taiwan address we give you, or we book an SF Express pickup from your address.
Q: Who pays return shipping? A: We pay for defects, wrong or missing items, and shipping damage. For personal reasons (wrong size, change of mind) the return shipping is yours.
Q: Is there paperwork for sending it back to Taiwan? A: Taiwan Customs requires the recipient to complete EZ WAY real-name declaration. We are the recipient, so we handle it; you do not need to do anything. Refunds go back to the original payment method, and the timing depends on your bank or payment provider.
Website / store: MOFFLI LABS
Official website: mofflilabs.com